Shipping Policy

Thank you for shopping with Seed Mantra. This Shipping Policy explains how we process, ship, and deliver orders placed through seedmantra.com.

By placing an order on our website, you agree to the shipping terms outlined below.

1. Shipping Locations

Seed Mantra currently ships orders within the United States.

At this time, we do not offer international shipping.

If your location is not available at checkout, we may not be able to ship to your area.

2. Order Processing Time

Orders are usually processed and prepared for shipment within 1–3 business days after payment is successfully received.

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

3. Order Cutoff Time

Our daily order cutoff time is 2:00 PM Mountain Time (MT).

Orders placed before 2:00 PM MT may begin processing the same business day.

Orders placed after 2:00 PM MT will usually begin processing on the next business day.

4. Estimated Delivery Time

Estimated delivery time includes both order processing and carrier transit time.

Processing / handling time: 1–3 business days
Carrier transit time: 7–13 business days after shipment
Estimated total delivery time: 8–16 business days after the order is placed

Delivery times are estimates and are not guaranteed.

Delays may occur due to carrier disruptions, weather conditions, holidays, high order volumes, incorrect addresses, or other circumstances outside our control.

5. Shipping Cost

We offer free shipping on all orders within the United States.

There is no minimum order value required for free shipping.

6. Shipping Carriers

Orders may be shipped through available U.S. shipping carriers, including USPS, UPS, FedEx, or other reliable shipping providers.

The carrier used for your order may depend on your location, package size, shipping method, and carrier availability.

7. Order Tracking

All orders include tracking.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.

If you do not receive tracking information, please contact us at support@seedmantra.com with your order number.

8. Packaging

Seeds are packed in moisture-resistant, resealable foil packets to help protect seed quality during storage and shipping.

After delivery, customers should store seed packets in a cool, dry place and keep packets sealed when not in use.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Seed Mantra is not responsible for delays, failed deliveries, lost packages, or additional shipping charges resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address error after placing your order, please contact us immediately at support@seedmantra.com.

We cannot guarantee that address changes can be made after an order has been processed, packed, or shipped.

10. Returned-to-Sender Packages

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the package, we will contact you using the email address provided at checkout.

If you request reshipment, additional shipping charges may apply.

If you request cancellation after the package has been returned to us, any approved refund may exclude applicable original shipping and return shipping costs, unless otherwise required by law.

11. Lost, Delayed, or Marked-Delivered Packages

Once an order is handed to the shipping carrier, delivery is managed by the carrier. However, if your package is delayed, lost, or marked as delivered but not received, please contact us at support@seedmantra.com so we can review the issue and assist where possible.

If tracking shows your package as delivered but you have not received it, please first check:

  • Around your delivery location

  • With household members

  • With neighbors

  • With your building office, mailroom, or property manager

  • With the local carrier office

If the package still cannot be located, contact us with your order number and tracking number.

12. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at support@seedmantra.com.

Please include:

  • Your order number

  • Clear photos of the damaged package

  • Clear photos of the damaged product

  • A brief description of the issue

After reviewing your request, we may offer a replacement, refund, or store credit depending on the circumstances.

13. Missing or Incorrect Items

If your order is missing an item or you receive the wrong item, please contact us within 7 days of delivery at support@seedmantra.com.

Please include your order number, a description of the issue, and photos of the items received.

We will review the issue and provide an appropriate solution where applicable.

14. Shipping Restrictions

Some seeds or plant-related products may be restricted in certain states, counties, or locations due to applicable agricultural, environmental, or regulatory requirements.

Customers are responsible for checking whether a seed variety is permitted and suitable for their location before purchasing or planting.

If we determine that an order cannot be shipped because of legal, carrier, or compliance restrictions, we may cancel the affected order and issue a refund to the original payment method.

15. Holiday and High-Volume Periods

During holidays, seasonal peaks, promotions, or other high-volume periods, order processing and delivery may take longer than usual.

We recommend placing orders early during busy periods to allow sufficient time for processing and delivery.

16. Contact Information

If you have questions about shipping, delivery, or tracking, please contact us:

Seed Mantra
Mantra Commerce LLC

Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@seedmantra.com

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM MT

Response Time:
We strive to respond to most inquiries within 24–48 business hours on weekdays.